Customer Help
Find answers to our most frequently asked questions here.

ABOUT AEROTHOTIC

Aerothotic is a small family business rooted in Austin, TX. We began with a simple yet profound idea – to create orthopedic sandals that empower women to step into comfort and style. Our journey is one of passion, innovation, and dedication to crafting footwear that celebrates both foot health and fashion.

Aerothotic was founded in 2016 by two best friends with a vision to redefine women's footwear. Fueled by orthopedic expertise and a shared urge to blend comfort and style seamlessly, they crafted orthotic sandals that embraced both comfort and support. Today, Aerothotic stands as a testament to their friendship and innovative spirit, inviting you to step into a legacy of comfort and craftsmanship.

Aerothotic is not just a brand; it's a family legacy. Our values of quality, care, and customer satisfaction are deeply embedded in every aspect of our business. As a family-owned and perated company, we take pride in personally overseeing each step of the process to ensure that our orthopedic sandals exceed your expectations.

At Aerothotic, we believe that comfort and style should never be compromised. Our passion lies in creating sandals that offer orthopedic support without sacrificing fashion. This devotion is what fuels us to continuously innovate, ensuring that every pair of Aerothotic sandals embodies our commitment to well-being and aesthetics.

We understand that women deserve sandals that not only care for their feet but also elevate their sense of style. Aerothotic achieves this harmonious balance by seamlessly integrating orthopedic features, such as arch support and deep heel cups, into designs that radiate elegance and contemporary flair.

You can explore and shop the entire Aerothotic collection directly on our official website www.aerothotic.com or check out the store locator to see if there are any styles available near you. Discover the perfect blend of comfort, support, and style we are proud to offer.

Absolutely! Aerothotic specializes in orthotic footwear, and our women's sandals are crafted with exceptional arch support to ensure comfort and proper alignment. You can find low arch support, Medium arch support, and High arch support which suit your needs best and allow you to stride comfortably. 

Aerothotic sandals offer a unique blend of comfort technologies and contemporary design to mold to your foot. Most of our styles feature built in arch support, so you can walk and stand pain free and for long hours. We use material such as polyurethane and memory foam that wick away moisture and prevent blister formation, keeping your feet cool, dry, and comfortable .Many of our sandals come with a medium to deep heel cup design, providing stability and support for your entire foot, enhancing your overall walking experience. All these feature combine to deliver unparalleled comfort and support with every step.

Our footwear is designed in Austin, TX and manufactured in Thailand for majority of our styles and cork footbed styles are manufactured in China.

Aerothotic headquarter and office is in Austin, TX.

ORDERS & SHIPPING

Yes, you can purchase Aerothotic sandals directly from our official online store at www.aerothotic.com. Beware of unauthorized websites offering our products.

Discover retail locations near you that carry Aerothotic products using our Store locator. Simply click on the link provided to access our Store Locator.

For shipping status, please use the tracking number emailed to you after your order was processed to track shipping progress. If you've misplaced your tracking number and/or deleted your order receipt email, our customer service team is glad to help. Email us at support@aerothotic.com or call us at +1 800-484-1913.

We are committed to swiftly processing and preparing your order for a seamless delivery experience. Our efficient system ensures that orders move rapidly through our warehouse, making it challenging to modify or cancel any part of your order once it's placed. We kindly advise you to thoroughly review your shipping details prior to finalizing your purchase.


If in any case, your order has not left the warehouse, there is still a possibility we can help. Please contact us at +1 800-484-1913 immediately for assistance.


While changes to existing orders may not be feasible, we're delighted to offer a flexible solution. If you find the need to adjust your selection, our hassle-free 30-day return and exchange policy is designed to accommodate any modifications you wish to make after receiving your order.


Should you opt for a return or exchange, initiating the process is effortless. Simply follow the link provided in your shipping confirmation email upon receiving your order. Aerothotic is dedicated to ensuring your satisfaction every step of the way. Thank you for entrusting us with your footwear journey!

Again, you are always free to reach out to us via support@aerothotic.com or give us a call at +1 800-484-1913.

After placing an order, please note that modifications to the information provided are No longer possible. To avoid any inconvenience, we kindly request that you thoroughly review all the details before finalizing your purchase. These details may include the shipping address, contact information, product selection, and any other pertinent information. Please contact us at +1 800-484-1913 immediately for further assistance.

Of course, please call a member of our customer service team at +1 800-484-1913 and have your credit card ready so we may assist you.

Once we receive your order, our goal is to ship out your order within 48 hours, during peak season this may take a little longer. Once your order ships, you'll receive a confirmation email complete with tracking information to keep you updated on its progress. 

We have two primary couriers, FedEx Smart Post and USPS Ground, both ensure packages are delivered Monday through Friday, from 9 a.m. to 8 p.m. Be sure to check the tracking number provided in your email after checkout. 

 If you have not received any confirmation emails, please take a moment to check your spam folder, as it is possible that the email might have been directed there. In case you do not find it in the spam folder, please do not hesitate to reach out to us via support@aerothotic.com or give
us a call at +1 800-484-191. Our dedicated team is here to assist you, and we are committed to providing you with the best service possible.

We offer free shipping on all orders within USA that are $50+.

We are pleased to offer P.O. Box deliveries. If you have a P.O. box address, we will be using USPS to ship your order.

Yes, Absolutely! We do deliver outside of USA as well, please note that extra shipping charges may apply at check out.

PRODUCT & SIZING DETAIL

We provide fit information for all our products, including sizing, and width details. To find the fit information for the style you're interested in, please refer to the "Size Chart" on the product page. Scroll down on the product page until you locate the Size Chart section, which will provide you with the necessary details or you can scroll all the way to the bottom.

Our sandals and slippers are available in full sizes only. Determining the best fit can be a personal preference. Generally, sizing up to the next whole size is recommended for the best fit. For instance, if you typically wear a 10.5 in shoes, opting for size 11 in our sandals and slippers may provide the most comfortable fit.

Maintaining your Aerothotic sandals is easy! All styles with a black footbed can be cleaned with a damp cloth and some gentle soap under the sink. All styles that have a mix cork footbed can be spot cleaned with a damp cloth. 

Our vegan leather and vegan suede sandals and shoes are water-resistant, offering protection against water so you can enjoy your aquative adventures stress-free. However, please note that they are not fully waterproof.

At Aerothotic, we offer a diverse range of products to cater to various preferences. Our line is entirely synthetic making it vegan-friendly and free from animal products. 

Rest assured, if you have received damaged or defective sandals we want to make it right for you. Within 30 days of receiving your sandal kindly reach out to us.

Please reach out by sending a message on chat or an email to support@aerothotic.com. Remember to include the following essential details:

  • Order number, especially if the purchase was made on our website.
  • Style name/number, color, and size.
  • Photo of the defect
  • Approximate date of purchase.
  • Shipping Address.
  • Phone number


WHOLESALE / RETAIL

Send us your name, phone number, store/distribution name, store/distribution address through our contact form or simply email us at sales@aerothotic.com and we'll explore the possibilities together. 

If you're interested in carrying Aerothotic products in your store, please reach out to us via sales@aerothotic.com. We're excited to discuss potential partnerships.

RETURN & EXCHANGE

Please place your exchange or refund within 30 days from the date your order is placed at Aerothotic.com. Items must be in new, unused condition with the original packaging and tags.
Here are the options we offer:
1. Exchange for another color and/or size
2. Return for a refund back to the original payment method.
If you would like to exchange for another style, we kindly request that you return the item you do not want for a refund and place a new order. Please see the Return & Exchange policy for further details.
Note: Returns for refund will be charged a $8 restocking and handling fee on the returned product, unless if it’s a manufacture defect.

PAYMENTS & CHECKOUT

At this time, only customers in Texas are subject to state sales tax of 8.25% for online orders. Sorry, y'all!

Absolutely! Visa, Mastercard, Discover & American Express are all accepted.

MARKETING NOTIFICATIONS

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CONTACT US

For any inquiries, feedback, or further details, please don't hesitate to reach out to us at support@aerothotic.com or give us a call at +1 800-484-1913. We look forward to sharing the essence of Aerothotic with you!