FAQs

1- How to order from Aerothotic.com?

Whether you are a visitor or a regular online buyer, to find any item you need to write a few words in upper right corner of the main page. The website will display related results. For a better match, restrict your search terms or select the product category under the drop-down menu.

Sort Menu (Right corner of the Product Category Page)

Once you select the appropriate category, we assists you to find the product which you think and want to buy. It will make the search easier for users.

  • Position: It’s the automatic arrangement of products according to the listing updated.
  • Product name: It will assemble the products in alphabetical order.
  • Price: Categorize items with lowest price at the top and highest price at the bottom.

Furthermore, you can use shopping options at the left corner of product category page to filter the collection available in the category. It is based specifically on offered Colors and Price Range. The filters will modify in accordance to the product category you choose. If you couldn’t discover searched item on our website, contact Customer Service to find the availability of the stock.

Two Ways of Checkouts:

After determining the product you like to request, two options ‘Add to Cart’ and ‘Quick Checkout’ will be shown on product’s detail page. Before checking out, you need to select color, size and quantity of the items required.

You can also choose the product and add it in your wish list. Subsequently, you can continue shopping or begin to checkout. You can access to your wish list at any time by clicking on the cart at the upper right corner. Please note adding a product on wish list does not reserve the item.

Note: Products in your wish list will manifest the latest price shown on the product’s detail page. This price may vary from the price the product was when you first added it in your wish list.

The two ways of checking out are listed below:

  • Quick Checkout (Cart can’t be updated)
  • Add to cart (Cart can be updated)

Quick Checkout will lead you directly to the shipping page where you will be required to fill in the form with your legitimate details including Name, Address, Postal Code, Contact Number, etc. After providing your details, click on NEXT, which will proceed the process and inquire about the payment method. Review your details, choose the payment method, then enter your card details, and PLACE ORDER. Soon after your order request will be received and shipping process will start.

Add to Cart refers to the process in which you can add the product to the basket and can modify according to the need. After selecting chief requirements and clicking on Add to cart you can change item quantity and update the shopping cart as well. You can also remove from the cart by clicking on delete option. Later you can proceed to checkout which will open shipping detail page where you need to fill in the form. Clicking on NEXT will lead you to payment method page on which you will recheck your personal information. Choose the right payment method. We accept Paypal, Maestro, Discover, and VISA. Confirm your order and an email will be sent right to you.

2- What are the shipping charges? How long does the shipping process take?

Aerothotic proposes a range of shipping choices within the United States and internationally to make sure your order reaches when you need it. Domestic orders are delivered via FedEx and UPS, whereas international orders are delivered through USPS.

Orders from US comes with FREE SHIPPING while on international orders, you can enjoy free delivery on or above the purchase of $150. 

  • ONCE I ORDER, WHEN WILL IT BE DELIVERED?

    We opt to deliver the parcel as soon as possible. Typically, we ship all orders within 4 to 5 working days between 9am to 5pm.  

    Working days refer to Monday to Friday with the exemption of main US holidays.

  • DO YOU SHIP INTERNATIONALLY?

    Yes, we accept international orders. The parcel is shipped within 10 to 12 working days.

  • DO YOU SHIP TO P.O. BOXES?

    Yes, we ship to P.O. BOX addresses.

  • DO YOU CHARGE SALES TAX ON MERCHANDISE?

    Sales tax will be added up to orders grounded on your location. You will see the addition to your order during checkout.

3- How to contact with the customer support team?

You can send us your query any time. Fill in the form and we will strive to get back to you as soon as possible. CLICK HERE!

Email: support@aerothotic.com

4- What are the payment methods?

All credit and debit card transactions are liable to approval checks and are endorsed by the card holders. We accept payments from Paypal and Stripe. Other than that major credit cards include:

  • Maestro
  • Discover
  • Visa
  • American Express

5- What is the return and exchange policy?

If you are not satisfied with your purchase, you can easily return and exchange the ordered product. Fill in the return and exchange form with required details. Parcel must get back to us in their original packaging.

Kindly visit Return & Exchange Policy for further information. 

6- What does MAP policy actually refer to?

MAP policy (MINIMUM ADVERTISED PRICE POLICY) forbids affiliates from promoting Aerothotic items underneath an explicit cost assigned by Aerothotic. Promotion dependent on low-cost, rather than service and esteem, can be impeding to Aerothotic’s competitive status and resellers’ administration and backing endeavors. READ MORE

7- How to create an account on the website?

Still, if you are not registered to our website, then make a one. Create an account which makes it easier for you to checkout even faster and overview your orders. Click Here to register!

8- How to track my order details?

You will be provided with a tracking number via email. It will help to check your order status directly. You can also track your orders via FedEx.com and UPS.com for domestic orders, and USPS.com for international orders.

9- How can I cancel my order?

Unfortunately, an order once placed can only be cancelled within 12 hours of purchase. But, if your order has been dispatched from our warehouse, then you will have to wait to receive the parcel and follow our return & exchange policy. 

10- What are the terms and conditions of using our website?

Kindly look up to our Policies Here

11- How to find the right size?

Follow our size chart to find the right size for your foot.

Women size chat sandal

12- How to use a discount/promo code?

If you have a certain discount code and want to use it, then apply it in the box at the payment method page.

discount promo code

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